Frequently Asked Questions (FAQs)

Order Issues

• Am I allowed to make changes to my order after I have placed it?

Your order is sent to the warehouse once it gets placed as we want to ensure that your items are delivered to you as fast as possible, which means we are unable to make any changes to your order. This includes changing the delivery, product or payment details.

Upon receiving your order, for any exchange request has to be made within 14 days after the order has been delivered. 

 

• Am I allowed to exchange any promotional markdown sales item?

For any promotional sales items, it will not be eligible for exchange after the order has been confirmed. All promotional sales item orders are deemed final. 

 

• Am I allowed to cancel my order once it has been placed?

We are unable to cancel your order once it has been placed. However, if you are not satisfied with your purchase, you are entitled to a one to one exchange (only for non-sale items). Do note that the merchandise must be returned to us in the same condition as it was received. All tags, product labels must not be removed, and the original packaging must be present.

 

• Can I refund or exchange a customized product?

Customized merchandises that have been printed/embroidered on cannot be exchanged or refunded. This includes all forms of printing inclusive of badges.

 

• What should I do if I have received the wrong order?

We will bear all cost if any merchandise is sent wrongly. We will pick the product and send the correct one to you at our own cost. Do note that all merchandises must be in the same condition as when received. If we are unable to fulfill your order, we will provide credit or a full refund on your purchase.

 

• What should I do when I receive my parcel that is damaged?

We will do our utmost best to ensure that your order arrives in the best condition. If the outer packaging is damaged, we encourage you to check all merchandises and if you are satisfied, you can keep your order. In the event that you are unsatisfied, please contact enquiries@weston.com.sg and we will work out a way to fulfill your order.

 

• What should I do if I have an item missing from my order?

If you have an missing item from your order, please contact us at enquiries@weston.com.sg Please provide us with your Order Number so that we can deliver your items to you as fast as possible.

 

• What should I do if I face custom issues?

If you face custom issues, kindly contact us at enquiries@weston.com.sg However, please note that the merchandise and shipping cost does not include any tax or duties levied by your customs once a shipment reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Weston Corp will not bear any additional costs incurred related to the return of that package and we will not refund any shipping charges if your orders cannot be cleared.

              

Delivery

• How long will my order take to arrive?

For local delivery, it will take 6 to 8 working days to reach your destination.

For international delivery, it typically takes 6 to 8 working days to reach most destinations after the order leaves our warehouse. 

During peak periods such as Christmas, Black Friday, Cyber Monday and Seasonal Launches, Sales Launches, deliveries may take 8 to 10 days.

We aim to deliver all orders as quickly as possible. Delivery time stated on the website are no way a guarantee and are based on approximations. This is due to unforeseen third party related factors that might result in delays.

 

• How much does the shipping fees cost?

For local delivery, all orders above SGD$50 are entitled to free delivery within Singapore. For orders below SGD$50, a delivery fee of SGD$5 will be charged to your purchase amount when checking out.

 

For international delivery, please use our shipping calculator which can be found at our shopping cart once you have added in a product. Simply select your country of destination and the shipping cost will be calculated for you. Do note that delivery fees for international delivery is based on the weight of the items ordered and the destination rate.

 

• Will I have to pay any custom charges?

Additional charges for custom clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Since custom polices vary widely from country to country, you should contact your local customs office to find out more. If you face customs issues, feel free to contact us at enquiries@weston.com.sg

 

• Can I track my order?

Since we use DHL and Rapido as our courier service provider, every package is assigned a tracking number with which you can track your order. The tracking number will be emailed to you once we have processed your shipment. You can track your order by clicking on this link

 

• What should I do if my order has not been delivered?

You should track your order online with the tracking number that has been given to you. You can track your order number by clicking on this link. Thereafter, you will be provided with information on the status of your order. Feel free to contact us at enquiries@weston.com.sg if you have any enquiries about your order.

 

• What if I am not home when my order arrives?

Do try to ensure that someone is home when your order is due for delivery as we may need a signature. However, if no one is home to pick up your order, we will leave a note on how you can collect your merchandise.

 

• When I checked my order status, it says that my order is return to Weston, why is this so?

If this happens, it is likely to be for one of the following reasons:

• Our delivery partner was not able to locate your address or an unsuccessful delivery.
• The order was damaged while being transported.
• The delivery was deemed failed by the courier service.

 Please contact us at enquiries@weston.com.sg so that we can assist you further.

 

Payment

Accepted Payments

  

• What should I do if my payment is declined?

You will need to place your order again if your payment was declined as we are unable to reinstate an order once the payment has been declined. Do ensure to make relevant checks such as ensuring your details are keyed in correctly and make sure you have entered the security code correctly. If you have tried all these and are still unable to pay, please contact us at enquiries@weston.com.sg

 

• What currency will I be able to use to place an order?

Currency will used based on the currency choice while browsing the site. The payment method/bank used will convert the currency accordingly.

 

Returns and Refunds

• What is your returns policy?

At Weston, we do not practice a refund policy. However, in the event that you are not satisfied with your purchase, or that the merchandise is defective, you are entitled to a one to one exchange (only for non-sale items). All tags, product labels must not be removed and the original packaging must be present. We must be notified of any returns 5 days from the receipt of the merchandise and they must be returned within 14 days from the date of purchase.

 

• How do I make an exchange if I am an International customer?

If you are an International customer who wishes to make an exchange, you will have to pay the return shipping chargers and back.  We will only cover the return shipping charge if the item is found to be defective. They must be retuned within 21 days from the date of purchase.

 

• How do I make an exchange if I am a local customer?

Kindly email us at enquiries@weston.com.sg with your order number and the item you wish to exchange. From there we will assist you to make the exchange.

 

• Can I return a customized item?

Customized merchandise that have been printed or embroidered on cannot be exchanged or refunded. This includes badges, namesets, numbers and sponsor printing.

 

Product and Stock

• Where can I find your size guide?

Our size guide is located at the bottom of the every page on our website. Alternatively, you can click on the size guide button on each product page.

 

• How can I customise my boots?

You can customise you boots by adding your preferred lettering and number. Do note that customisation of boots only limited to a selected range of boots.

 

• How do I make sure I have ordered the right size?

All our jerseys on our site are in International/Euro/UK sizing unless stated. Sizing charts are available online for most brands. Boot/Footwear sizing charts are available as well. Do email us at enquiries@weston.com.sg if you have any questions to sizing.

 

• Do you offer gift cards?

Yes, we have electronic gift cards which can be located at https://www.weston.com.sg/products/gift-card We offer them in 3 different themes which includes Birthday, Christmas and Other Occasions.

 

• What happens if I order a product that is out-of-stock and I am not aware of it?

While we do our utmost to make sure our website is updated, our merchandise can go out-of-stock at any time. You will be notified as soon as possible if we are unable to fulfill your order immediately or not at all. We will then get your advice on what you would like us to do with your order that is out-of-stock.

 

My Account

• How do I reset my password if I have forgotten it?

 If you have forgotten your password, simply go to my account and click "Forgotten Password".

 

• Am I allowed to change the details in My Account?

You are allowed to change your details in My Account whenever you want to. You will need to log in using your User ID and Password before you can amend your details.

 

• Am I able to remove myself from your mailing list?

If you wish to remove yourself from our mailing list, simply log into your account and unsubscribe from our mailing list. Do note that our mailing list can only be joined voluntarily and we will not add anybody to our email list if the customer has not shown that they are keen.

 

• Will I be able to shop on your site if I do not have an account?

You will be able to shop on our site if you do not have an account. However, by creating an account with us, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

 

• Will my details be retained for future orders?

If you have an account with us, we do keep some records in the My Account page. You will be able to see and update your personal particulars. Furthermore, you will also be able to see all of your orders and track the progress of your delivery as well.